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Webroot WiFi Security is a small but potent VPN service that offers good unblocking abilities and excellent URL filtering. It is a good VPN option for users who are not particularly experienced with this type of service as well as for people who want to use a VPN mainly to unblock a certain geo-restricted site or online service. However, if you are in need of a VPN that supports P2P, you should probably look elsewhere, because Webroot WiFi Security doesn’t offer such support. In terms of compatibility, you can use this VPN with PC, Mac, iOS, and Android, but there isn’t a Linux version.

Setting up and Interface

An important thing to note about getting started with Webroot WiFi Security is that you only get a 7-day free trial option if you sign up through your Android or iOS smartphone. If you sign up from a desktop, you won’t get the free trial. You could, however, test the desktop client using the free trial after you’ve created an account through your mobile device and then signed in from your PC or Mac computer. This is quite odd and we have no idea why the creators of the VPN have chosen this approach but it is an important thing to bear in mind because the 7-day free trial is your only way of testing the VPN. There is no refund option so once you spend your money on the VPN, even if the service doesn’t work as expected for you, you’d be stuck with it.

Once you create an account, download and install the desktop clients or the mobile apps, and start them, the first thing you will notice the minimalistic interface of Webroot WiFi Security.

The Windows client’s starting screen offers little more than a list of countries/locations to pick from as well as a list of “Recommended” servers that should give you the best performance. There is also a simple system for favourite locations that will show you the ones you connect to the most often and that’s about it. The client doesn’t give you any details about the different servers’ ping values and it doesn’t show you the individual servers in a country. There are also no location filtering options and no mapped interface for those who prefer to have the locations visualized to them in that way.

This simplicity of the client will likely appeal to people who are not particularly familiar with the VPN-type of service, but for those with more experience and higher demands, this might seem a bit underwhelming.

The mobile apps and the macOS client offer pretty much the same functionality and clean interface so if you get used to using the any of the VPN variations, you should have no issue handling the other ones as well.

Privacy Policy

Webroot is an established and well-known North-American company that deals with Internet security for regular users and businesses alike and so this should give the customers of its VPN service some reassurance that their online traffic is in good hands. However, we still need to take a closer look at the specifics of how Webroot WiFi Security handles the data of its users. VPNs are all about keeping one’s browsing private from snooping third-parties but it is also important to remember that your data should also stay hidden from the VPN provider or else the whole purpose of using such a service would largely be defeated.

According to the privacy policy section on the site of Webroot WiFi Security, the VPN doesn’t keep tabs on your IP address, browsing activity, the data you download, share, or view, and it also doesn’t track your DNS requests. All of this is pretty standard and is to be expected from a respected VPN service. However, some logging would still be happening if you use Webroot WiFi Security. As stated in the privacy policy, the date and time of the start and end of a session does get recorded, as well as the bandwidth that is used, the country from which you’ve connected to the VPN (not your IP!), and the number of devices from which you have been using the VPN.

One other thing that caught our attention is what happens if the VPN experiences a crash. According to the privacy policy, information about what happened on the device just prior to the crash might get logged for “troubleshooting purposes only”. The information that may get logged may include DNS requests and some of the downloaded data. This is a bit unusual to say the least but, at the same time, we can see the logic behind it and how it might help prevent future crashes and improve the service as a whole.

When we compare the amount of logging done by Webroot WiFi Security in comparison to most other VPNs we’ve reviewed thus far, it’s fair to say that the logging is significantly more. However, it is still not something we’d consider a deal breaker but it still needs to be kept in mind when thinking about getting this VPN.

Another thing worth noting here is that Webroot WiFi Security has not yet been reviewed by an outsider auditor. Currently, this is the best reassurance you can get that the claims made in the privacy policy of a given VPN are indeed truthful. At the moment, very few VPNs have gone that route and seeing as how Webroot WiFi Security is still a rather new service, we won’t be surprised if it undergoes an outsider audit sometime in the future. However, until then, there is simply no way to confirm anything stated in the privacy policy section on the site of Webroot WiFi Security.

Network and Performance

The size of the network of Webroot WiFi Security is not something to get particularly excited about. It covers only 34 locations at the time of writing and, as mentioned at the start, none of the servers support P2P. On the plus side, however, the distribution of these locations across the globe is good, with the servers not being limited to only in North America and Europe, which is a rather common trait of most smaller VPNs. In addition to North America and Europe, Webroot WiFi Security also has servers in some Asian countries (India, Thailand, Hong Kong, Singapore, Japan) as well as in some South American ones (Brazil, Argentina, Portugal), which is a nice thing to see – many VPNs don’t have servers even in a single South American country and have very few servers in Asia. Webroot WiFi Security even has South Africa as a server location – another thing we don’t see too often with the majority of VPNs.

Overall, even though the number of servers and locations for the network of Webroot WiFi Security is modest, the positioning of the servers mostly makes up for it as it ensures that the majority of users will always have a server that’s relatively near their location so that the connection speed would be adequate.

Speaking of connection speeds, Webroot WiFi Security is definitely not the fastest VPN out there. On a standard 75Mbps Internet, the average connection speed when the VPN is active and the connection goes through a server located in the same country as the user is about 60Mbps. This is nothing to be amazed by but it is still an adequate, albeit a bit below average, speed. When a more distant server is used (for instance, a user from Europe connects to an US server), the speed drops to about 40Mbps, which, considering the longer distance, is to be expected and is not something to complain about. One thing to be pointed out here, however, is that, during tests where a more distant server was used, the average speed of 40-50Mbps would occasionally drop to half of that. There could be many reasons for that so this shouldn’t be seen as a huge issue but it is important to make full use of the 7-days free trial to extensively test the VPN to see if you face any similar issues that may be a dealbreaker for you.

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